Question 1

What's it going to cost me?

Accepted Answer

We only make money when you do. Our fee is a percentage of the actual cash refunds we secure for your account. No setup fees, no monthly retainers. If we don't recover funds, you pay $0.

Question 2

Who is behind CloseMachine?

Accepted Answer

CloseMachine combines deep industry expertise with autonomous AI execution. Our team includes veterans of UPS Financial Engineering, AI Deployment, Business Development, and FedEx Operations. We built the playbook, and our AI agents run it 24/7 on your account.

Question 3

How much can I expect to recover?

Accepted Answer

Industry benchmarks show that 2-5% of annual parcel spend is lost to carrier errors like late deliveries, widespread surcharges, and duplicate billings. Because these refunds expire in as little as 15 days, most businesses lose this revenue by default. CloseMachine automates the recovery of these funds, which varies based on your specific carrier mix and shipping volume.

Question 4

Where does the refund credit go?

Accepted Answer

Directly back to your carrier account. FedEx/UPS will issue credits directly on your invoice. We then invoice you for our share after we verify the credits have actually landed in your account.

Question 5

Do UPS and FedEx really guarantee their deliveries?

Accepted Answer

Yes, it's in their service guide. Both FedEx (Money-Back Guarantee) and UPS (Guaranteed Service Refund) legally commit to on-time delivery. If they are 60 seconds late, the service is free—but only if you ask for it.

Question 6

Does CloseMachine support EDI integration for enterprise shippers?

Accepted Answer

Yes. CloseMachine supports EDI 210 and EDI 214. EDI 210 (Shipping Invoice) provides invoice and billing data. EDI 214 (Shipment Status) provides real-time tracking events and delivery timestamps. Enterprise customers can configure both in their dashboard. For EDI 214 setup, contact our team. We also support API connections and delegated portal access for smaller shippers.

Question 7

Why the name 'CloseMachine'?

Accepted Answer

Because coffee is for closers, and we drink a lot of coffee. In sales, 'closing' means getting the deal done. In logistics, we 'close' the loop on every single audit point. Late deliveries, lost packages, billing errors. We don't just find problems. We close them out and put cash back in your account.

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Why CloseMachine?

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