Automated Shipping Revenue Recovery

Over $3 Billion in refunds are unclaimed annually.

Recover Your Shipping
Refunds Automatically

CloseMachine automatically finds and recovers refunds for late deliveries and billing errors.

Seamlessly Integrates With

UPS

Secured by

Stripe
After 15 days, refund windows expire. Don't let yours disappear forever.
Find My Refunds
Over $3 Billion in unclaimed refunds annually
Average shipper overpays by 2-5%

How It Works

We act as your autonomous revenue recovery department. You ship packages, and we ensure you only pay for the service you actually received.

1

Connect Account

Connect your FedEx or UPS accounts securely in minutes. No setup fees, no monthly costs, and no contracts. We operate on a strictly success-fee basis.

2

We Monitor

We automatically audit every shipment. Most teams miss refunds because manual audits require tracking thousands of shipments and filing within 15 days. Our system never forgets.

3

Get Reports

Track your revenue recovery in real-time, 24/7. Our dashboard displays pending claims, confirmed refunds, and full visibility of the recovery process, with a clear audit trail.

4

Refunds Credit

Refunds are credited directly to your carrier account. We charge our share of the savings AFTER the refunds have landed in your carrier account. BEFORE carrier refund windows expire.

CloseMachine Dashboard

The Refund Process

Getting refunds is a complicated process. CloseMachine handles the complexity for you.

1. Automatic Ingestion

We automatically fetch FedEx/UPS invoices weekly.

2. AI Audit Check

We don't just check for late deliveries. We scan for every possible error type simultaneously.

Late Package (GSR & MBG)100% refund if package is 1 min late!
Duplicate Charges
Un-shipped Labels
Billing Mistakes

3. Intelligent Validation

Our AI agents filter out valid carrier exclusions (weather, customs) to ensure a high claim acceptance rate.

4. Autonomous Dispute Filing

We submit disputes to FedEx/UPS on your behalf.

5. Refund Confirmed

Credits appear directly on your next carrier invoice. We verify it.

Frequently Asked Questions

  • Our AI agents are self-improving and adapt daily to new carrier complexity
  • No setup fee or monthly service fees
  • View all our activity in real-time, all pending and confirmed refunds, late packages ineligible for refunds, and much more.
  • A detailed monthly invoice that shows all the packages processed
  • Verification of each individual refund
CloseMachine combines deep industry expertise with autonomous AI execution. Our team includes veterans of UPS Financial Engineering, AI Deployment, Business Development, and FedEx Operations. We built the playbook, and our AI agents run it 24/7 on your account.
We only make money when you do.
Our fee is a percentage of the actual cash refunds we secure for your account. No setup fees, no monthly retainers. If we don't recover funds, you pay $0. Large volume shippers: contact support@closemachine.com for custom tiers.
None.
No long-term contracts, no lock-in. You can pause or cancel instantly at any time.
Industry benchmarks show that 2-5% of annual parcel spend is lost to carrier errors.
This includes late deliveries, widespread surcharges, and duplicate billings. Because these refunds expire in as little as 15 days, most businesses lose this revenue by default. CloseMachine automates the recovery of these funds, which varies based on your specific carrier mix and shipping volume.
Directly back to your carrier account.
FedEx/UPS will issue credits directly on your invoice. We then invoice you for our share after we verify the credits have actually landed in your account.
Yes, it's in their service guide.
Both FedEx (Money-Back Guarantee) and UPS (Guaranteed Service Refund) legally commit to on-time delivery. If they are 60 seconds late, the service is free—but only if you ask for it.
You can, but the system is designed against you.
Carriers count on you being too busy to track every package. To file manually, you must audit every tracking number, identify the delay, and file within 15 days.
No. This is standard accounting compliance.
Carriers expect large shippers to audit their invoices. Ensuring you get the service you paid for is a standard business practice, not a hostile act.
No files required.
Just grant us access to your carrier account and we'll take care of the rest. Our system handles the heavy lifting automatically.
Yes. CloseMachine supports EDI 210 and EDI 214.
EDI 210 (Shipping Invoice) provides invoice and billing data. EDI 214 (Shipment Status) provides real-time tracking events and delivery timestamps. Enterprise customers can configure both in their dashboard. For EDI 214 setup, contact our team. We also support API connections and delegated portal access for smaller shippers.
We catch what humans miss.
Carriers use 50+ excuse codes (weather, clearance, etc.) to deny valid claims. Our AI cross-references weather data and carrier policies to fight invalid denials that manual auditors accept.
Absolutely! UPS has a guarantee for Ground service, no matter if it’s a commercial or residential destination. FedEx also has the same guarantee, no matter if it’s Ground or Home Delivery. We get a lot of refunds for Ground!
Because coffee is for closers, and we drink a lot of coffee. In sales, 'closing' means getting the deal done. In logistics, we 'close' the loop on every single audit point. Late deliveries, lost packages, billing errors. We don't just find problems. We close them out and put cash back in your account.
Find My Refunds